Administration

How can I check if the app is working to protect a device?

The user can perform the simple non-invasive test of removing your device's passcode. This will cause the mobile agent to detect this vulnerability and instruct the user to remediate the issue.

The Device isn't reporting back, what do I do?

Due to certain limitations of the mobile platforms, it is necessary to manually initiate the first launch of the ActiveShield app in order to begin doing its job. Therefore, you must inform the users to activate the app on their respective devices.

How to notify users to activate the app on their device?

To notify users to activate the Active Shield app on their device, do the following:

  • Log into your BETTER MTD console

  • Go to Devices

  • Select the desired devices via the checkbox on the left-hand side

  • Towards the top, click the SEND EMAIL INVITE button.

  • Select Device Activation then click SEND.

This will send an email to the user of the device with an activation link. If the link is opened, it will proceed to launch ActiveShield if available on the device.

What do the device details mean?

Last seen

State

Description

Timespan

The amount of time since the mobile agent last checked-in.

Serial number

State

Description

Text

Shows device serial number. This value is retrieved from EMM/MDM integration.

Device risk

State

Description

EMPTY

No active incidents exist.

HIGH

Max severity of active incidents on the device is High.

MEDIUM

Max severity of active incidents on the device is Medium.

LOW

Max severity of active incidents on the device is Low.

Better running

State

Description

True

The Mobile agent has checked-in within the last 7 days.

False

The Mobile agent has not checked-in for the last 7 days.

Better installed

State

Description

Installed

The Mobile agent was installed and launched.

Pending

The Mobile agent was installed, but not launched.

Uninstalled

The Mobile agent was uninstalled from the device.

Not installed

The Mobile agent was never installed on the device.

Organization

State

Description

Text

The device's organization. Applicable for AirWatch integration.

Device registration date

State

Description

Datetime

The mobile agent's date & time of registering itself to the MTD.