Privacy

Does the app invade my privacy?

No, the mobile agent does NOT invade your privacy. The data collected from your device is only related to and used for the sole purpose of evaluating your device's security posture.

Who can see the security status of my device?

The security status of your device is only disclosed to you & your organization's BETTER MTD Console.

Does the app monitor my activities on other apps?

No, Active Shield does NOT monitor your activity on other apps. Active Shield does not rely on monitoring user activity to evaluate the security posture of the device.

Does the app process my photos, documents, or downloads?

NO. Active Shield only collects data that is relevant to the security of your device. Static files such as photos, videos, or documents are not examined in any circumstance.
Even downloaded files, such as an APK file, is not examined on download. It will only be examined if it attempts to install itself on your device - the user's privacy is always protected.

What information is monitored or collected by the app?

Active Shield keeps the data it collects to a minimum; only requiring the user's name and email address for registration and contacting purposes. Other than that, all other data collected by the app is only used for the purpose of evaluating your device's security posture - are you safe or not?
For details on what data points might be collected by the app, refer to the information below.
    User consented means that the end-user must give the app certain permissions.
    Admin consented means that the admin must configure certain settings in MTD.

User information

Datapoint
iOS
Android
Full name
Yes
Yes
Email address
Yes
Yes

Device information

Datapoint
iOS
Android
UDID
Yes
Yes
Name
Yes
Yes
Token
Yes
Yes
Model
Yes
Yes
Manufacturer
-
Yes
Patch level
-
Yes
Telecom carrier
-
Yes
OS version
Yes
Yes
Build number
Yes
Yes
Has passcode
Yes
Yes
Is jail-broken or rooted
Yes
Yes
GPS location
User consented
User consented
Device administrators
-
Yes
Encryption status
-
Yes

Network information

Datapoint
iOS
Android
Wi-Fi SSID
Yes
User consented
Wi-Fi BSSID
Yes
Yes
Wi-Fi Security
Yes
Yes
Subnet mask
Yes
Yes
Gateway IP address
Yes
Yes
ARP table
Yes
Yes
SSL certificates used
Yes
Yes
DNS requests
User & admin consented
User & admin consented

Application information

Datapoint
iOS
Android
Identifier
Yes
Yes
Version
Yes
Yes
Permissions
-
Yes
SHA256 signature
-
Yes
Signing certificate
-
Yes
App binary
-
Admin consented
Installation source
-
Yes
Last modified 1yr ago