Through this integration, security incidents captured through the BETTER MTD platform can be populated into the ServiceNow platform for real-time security review, proactive remediation, and user education.

Prerequisites

Versions

• BETTER MTD console: 3.x and newer

Network Considerations

The network communication channels must be open between the BETTER MTD cloud platform and the ServiceNow instance being integrated.

ServiceNow API Access Configuration

In this step, you will create a user on your ServiceNow instance with the appropriate privileges that will later be used to connect with the BETTER MTD platform.

1. Log into your ServiceNow console.

2. Go to Users and create a new user.

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3. Edit the user and scroll down to the Roles tab.

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4. Ensure that the user has the incident_manager role by clicking on the Edit button and selecting the role from the list.

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5. Click on Save. Your ServiceNow instance is now ready to receive incidents from the BETTER MTD platform.

MTD Integration Configuration

In this step, you will configure your MTD tenant to communicate with your ServiceNow instance using the parameters configured in the previous section.

1. Log into your BETTER MTD admin console.

2. Go to Integration > Others and click on the Add Account button.

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3. Select ServiceNow from the Integration selector.

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4. Submit your ServiceNow parameters in the following screen:

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   1. Name: identifies your ServiceNow instance. Eg. ServiceNow Production

   2. API Address: the IP or URL of your ServiceNow instance.

   3. Port: the port on which the service runs (default: 433).

   4. Username and Password: the credentials of the user created in the previous section.

5. Click on Save.

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